InteriorBlues-min.jpg
InteriorBlues-min.jpg

FAQ


SCROLL DOWN

FAQ



general

are you a hotel?

The MacArthur is not a hotel. The venue is exclusively used for filming and events.

How many guests can you accommodate?

Elks Hall can accommodate 500 guests seated, 400 guests with a dance floor and 700 guests for a cocktail reception. The Grand Ballroom can accommodate 270 guests seated, 210 guests with a dance floor and 400 guests for a cocktail reception. The Park Ballroom can accommodate 200 guests seated, 150 guests with a dance floor and 300 guests for a cocktail reception. The Garden can accommodate 330 guests seated, 270 guests with a dance floor and 750 guests cocktail receptions. The Lounge can accommodate 70 guests seated and 150 guests for a cocktail reception.

WHEN CAN I MAKE AN APPOINTMENT TO VIEW THE VENUE? 

The MacArthur is a private venue and an appointment is required to tour the space. Appointments are available Monday through Friday from 9:00 AM to 5:00 PM. Please call or email to schedule an appointment, as access varies daily.  Limited evening and weekend appointments may be made by special request.

DO I HAVE TO HAVE A WEDDING PLANNER?

Yes, a professional wedding coordinator is required for wedding ceremonies and receptions. The Special Events Team can recommend coordinators for your consideration.


food/catering

Can we bring in our own catering?

Chef Wickenhagen will be pleased to custom design your menu, drawing upon his deep well of experience that spans the kitchens of The Netherlands, Italy, Great Britain, Spain, Russia and of course, the USA.  His open minded creativity is ideal for ensuring we discover and execute your culinary visions.

The MacArthur does allow outside caterers to provide catering services for clients that want specific ethnic catering or who have specific religious requirements. Please see our general information sheet for associated pricing. Before being approved to work in the space, the caterer must provide a current copy of their Catering License, current copy of their General Liability Insurance (including Worker’s Compensation) and the venue must be listed as additional insured on their provided certificate. We require a minimum of $1 million in coverage. In addition, the caterer must agree to comply with The MacArthur’s outside catering requirements. Please keep in mind that, even with a Kitchen Buyout, we do not allow ‘like/similar’ caterers at The MacArthur.

DO YOU OFFER FOOD TASTINGS?

Absolutely! Tastings are complimentary once you have contracted with The MacArthur. The Special Events Team will schedule a private tasting approximately three months prior to your wedding date. 

CAN WE MAKE CHANGES TO THE MENU?

Yes, we can always customize a menu to fit your event. Additional fees may apply.

Can we provide our own bar?

You can provide wine and champagne to be served with dinner only. No other beverages will be allowed into the venue.

WHAT TIME MUST THE BAR CLOSE? 

The bar must close by 1:30 AM.


event hours

How many hours are included for the event?

We include 5 hours of event time. Any additional hours will incur additional costs. 

What time do events need to end?

All events must end by 2:00 AM.

Will other events occur on the same night?

There is a possibility of multiple events in different areas of the venue. All precautions will be taken to ensure that one event does not interfere with the other. Venue buyout options are available.


miscellaneous

WHAT IS THE PARKING SITUATION? 

We highly recommend valet parking, which we can coordinate. If you do not want to offer valet parking, there is a public lot on Carondelet Street. Your guests can park themselves in this lot and walk a short distance to the venue.

Do I need to have insurance?

Yes, you will need to provide a $1 million liability insurance certificate for your event. This can be added to your home owners insurance, renters insurance, etc. Furthermore, all of your vendors must have insurance.

Are candles allowed?

Yes, though a fire permit must be obtained and a copy provided to The Park Plaza prior to your event.

 What forms of payment do you accept?

We accept personal checks, cashier’s checks, money orders and credit cards. We do not accept cash. There is a 3% fee on all credit card transactions.